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Chang & Chen (2026)

When Users Don't Ask: Benchmarking Context-Driven Memory Retrieval in Conversational Agents

arXiv

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Abstract

Large language models (LLMs) are increasingly deployed as long-horizon conversational agents, motivating growing interest in mem- ory systems. However, existing benchmarks primarily evaluate memory through QA-style probing rather than in-situ conversational usage. We introduce LOCOMO-CONV, a conversational memory benchmark derived from Lo- CoMo with four query styles: dialog, implicit, counterfactual, and composed. Across five representative memory systems, we evaluate both retrieval recall and end-to-end response quality. Our experiments show that conversational framing exposes substantial retrieval gaps over- looked by QA benchmarks, especially on implicit and composed queries, which multi-facet query rewriting narrows for raw-turn mem- ory but not abstractive memory. We further find that strong retrieval does not fully trans- late into response quality, and that implicit queries exhibit silent grounding, where mem- ory improves contextual grounding without explicitly surfacing the gold fact. These results point to reasoning-based memory elaboration as a promising direction, and we release aux- iliary supportive\_memory annotations capturing conversationally useful context beyond the original gold evidence.

Reference

Chang, W. Y., & Chen, Y. N. (2026). When Users Don't Ask: Benchmarking Context-Driven Memory Retrieval in Conversational Agents. arXiv preprint arXiv:2609.03467.

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Cited in the argument rather than behind a score: this is one of the papers the taxonomy is built on, named where the site explains itself rather than in the findings under a mechanism.